Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.POOCHARIFIC REFUND AND RETURNS POLICY

This policy applies to Poocharific Originals, digital downloads, apps, and subscriptions purchased directly from Poocharific, operated by Deb’s Creative Dynamic LLC. Purchases made through affiliate links follow the retailer’s own policy, as explained below.

PERSONALIZED ITEMS

All personalized items are non-refundable, including personalized children’s videos and books, except where required by law.

If your personalized item arrives damaged, contains an error made by Poocharific, or has a technical issue, contact hello@poocharific.com upon receipt so we can review the issue and arrange an appropriate correction or replacement.

DAMAGED PHYSICAL ITEMS

Returns are accepted only for damaged, eligible, non-personalized Poocharific Originals. Books and binders are excluded from returns as described below.

Please report damage upon receipt by emailing hello@poocharific.com with your order number, a description of the damage, and photos of the item and packaging.

Items must be returned in their original packaging. Please contact us for return instructions before shipping your item.

RETURN SHIPPING

Customers are responsible for return shipping costs.

REFUNDS FOR ELIGIBLE PHYSICAL RETURNS

Once we receive and review the returned item and confirm the reported damage, we will issue a refund to the original payment method.

BOOKS AND BINDERS

Books and binders are non-returnable. If either arrives damaged, please contact hello@poocharific.com upon receipt so we can review the issue. Personalized books are also subject to the personalized-items terms above.

DIGITAL DOWNLOADS

Digital downloads, including printable books, planners, and other files, are non-returnable and non-refundable once downloaded, except where required by law.

If a file is damaged, incorrect, or cannot be accessed, contact hello@poocharific.com so we can help or provide a replacement. If we cannot resolve the problem, we will issue a refund. Personalized digital products, including personalized children’s videos and books, follow the personalized-items terms above instead of this standard digital-download refund provision.

APPS AND SUBSCRIPTIONS

Poocharific apps may be offered as a one-time purchase or a recurring subscription. Pricing and billing terms will be shown before purchase.

One-time app purchases are non-refundable once access has been provided, except where required by law.

Subscriptions may be canceled before the next renewal to prevent future charges. Cancellation does not refund the current billing period; access continues through the end of that paid period. To request cancellation assistance, contact hello@poocharific.com.

If a technical problem prevents you from using your purchase, contact hello@poocharific.com. We will help resolve the issue. If we cannot restore the purchased functionality, we will issue an appropriate refund.

AFFILIATE PURCHASES

Items purchased through affiliate links are subject to the return and refund policy of the retailer where the purchase was made. Please contact that retailer directly for return, refund, or order assistance.

YOUR RIGHTS

This policy does not limit any rights or remedies required by applicable law.

QUESTIONS OR ASSISTANCE

Contact hello@poocharific.com for help with a return, refund, digital purchase, app, or subscription.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.