Privacy Policy – Poocharific Shop

Who we are
Poocharific is operated by Deb’s Creative Dynamic LLC. This policy explains how we handle personal information in connection with Poocharific.com, our online shop, Pack submissions, newsletter, and the Poocharific digital tools you use.
Contact: hello@poocharific.com
Mailing address: 494 Elizabeth Rd, Friendship, TN 38034, United States

Information you provide
Depending on how you use Poocharific, you may provide:

Contact and account information, such as your name, email address, account credentials, and billing or shipping details.
Purchase and subscription information, including products ordered, payment status, transaction references, and customer-service correspondence.
Pack entry information, including your email address, your dog’s name, uploaded photo, submission date, and photo-use permission.
Newsletter signup information and subscription preferences.
Dog profile, questionnaire, routine, journal, and other information you choose to enter into our digital tools. Pet information can be associated with you when linked to an account or email address.
Messages, stories, feedback, or other content you send to us.
Please avoid including unnecessary personal information about yourself or other people in pet photos, stories, or journal entries.

Information collected through technology
Our website and providers may process technical information such as IP addresses, browser and device information, request times, security events, and cookies or similar identifiers needed to operate the services. Cookies may support sign-in, shopping carts, checkout, preferences, and fraud prevention.
Our shop uses WooCommerce order-attribution technology to record referral sources, campaign information, session activity, and browser information to help understand how visitors reach the shop and place orders. Hostinger Reach provides newsletter reporting for opens, link clicks, bounces, unsubscribes, and devices. We use these reports to understand email performance and improve our communications. You can stop future marketing emails using the unsubscribe link.

How we use information
We use information to operate requested services; process purchases and subscriptions; provide account and digital-product access; manage Pack entries and contact entrants; respond to questions; troubleshoot problems; protect our services; maintain necessary business records; and meet legal obligations. We use newsletter signup information to provide the updates you requested and manage your subscription choices. We use Personality Profile answers to generate personality results and review how the questionnaire performs. Information entered into account-based digital tools supports their profile, routine, and journal features. Some tools may also save progress or preferences in your browser’s local storage; information saved only on a device may be lost when that storage is cleared.

Pack entries and optional newsletter signup
Joining the Pack or submitting a pup photo does not automatically subscribe you to the newsletter. We use your entry email to send the Pack welcome and communicate about your entry, including if your pup wins. You may enter more than one dog using the same email address; the current welcome is sent once per email address.
Newsletter signup is a separate choice and is available to people age 16 and older. Subscribers ages 16 and 17 may receive the newsletter but may not enter the contest. Contest entrants must be at least 18 and meet applicable age-of-majority and other eligibility requirements stated in the contest rules. When you subscribe, we use your email address for subscription confirmations and newsletter updates. Our planned newsletter schedule is every two weeks, including website updates, newly listed products, and a look at what is coming next, with a printable recipe card each month. You can unsubscribe using the link in newsletter emails. Unsubscribing from marketing does not stop messages needed for an order, account, subscription, or contest entry you requested.

Photos and community content
The Pack submission form asks for permission to use your pup’s photo or likeness in future Poocharific videos, whether or not your pup wins. Photo use is governed by the permission presented when you submit. Publication on a website, social platform, or video service can make content publicly accessible. Please submit only content you have permission to share. We do not accept photos containing children under 16. Before submitting, crop the photo to remove every child under 16 completely. Blurring or covering a face is not a substitute for removing the child from the photo. This rule applies to Pack entries and other photo submissions to Poocharific. Photos that do not meet this requirement will be rejected and must be cropped before resubmission. We love children as much as we love dogs, and we want to help keep them safe. Contact hello@poocharific.com with questions about a submission or to request removal; we will explain what we can remove from channels we control. We cannot guarantee removal of copies independently saved or shared by others.

Providers and other disclosures
Information needed to deliver our services may be processed by providers for hosting, databases, email delivery, payments, order fulfillment, security, and support. Our setup includes WordPress/WooCommerce, Hostinger hosting and Hostinger Reach for newsletter services. We use Supabase to store submitted Personality Profile questionnaire answers and associated profile information for private administrative review. The current Profile database is hosted in Oregon, United States.
Our shop uses the WooCommerce Stripe payment integration. Payment details are processed through the payment service used at checkout. The information available to Poocharific depends on that service’s configuration, such as transaction status, billing details, and limited payment references.
We may disclose information when required by law, to respond to valid legal process, or to protect people, rights and services. Information may also be transferred as part of a business transaction, subject to applicable protections and notices.
We do not sell or rent our customer or newsletter mailing lists to advertisers. Service-provider processing and disclosures described in this policy are separate from selling or renting mailing lists.

Email delivery records
Our WordPress site uses email logging for delivery troubleshooting and support. Logged emails can contain recipient addresses, message content, and information related to the action that triggered the message. Site administrators can access these records. Email logs are configured for automatic cleanup after 30 days. This cleanup applies to WordPress email logs; it does not delete newsletter contacts in Hostinger Reach, customer accounts, or contest entries.

External links and social platforms
Our website and emails may link to retailers, affiliate offers, social platforms and other third-party sites. When you visit those sites, their privacy practices apply. Affiliate links may allow a retailer or affiliate network to attribute a purchase to a referral. Third-party services have their own privacy policies and may use cookies or other technologies when you interact with them.

Retention
We retain submitted pup photos for contest administration and future Poocharific videos covered by the permission you gave, until the photos are no longer needed or you request removal. To request removal, email hello@poocharific.com. We may retain limited submission and permission records where needed for legal obligations or disputes. Removal from published content and independently shared copies is addressed in the Photos and community content section above.

We retain information for as long as reasonably needed for the purposes described here, including fulfilling orders, maintaining accounts, administering contests, providing requested services, resolving disputes, and meeting recordkeeping requirements. Retention periods depend on the type of record and its purpose. We may retain limited records of consent and unsubscribe preferences to respect your choices. Deletion from active systems may not immediately remove copies in backups; retained copies remain subject to applicable safeguards and retention procedures.

Your choices and requests
You can unsubscribe from newsletters using the unsubscribe link. Your browser may allow you to manage cookies and local storage; disabling necessary cookies can affect features such as login and checkout.
To request access to, correction of, or deletion of information associated with you, contact hello@poocharific.com. Tell us which service or email address is involved, but do not send passwords or complete payment-card details. We may need to verify your identity. Some information may need to be retained for legal, security, transaction, or recordkeeping reasons. Depending on your location and applicable law, you may have additional rights, including portability, objection, restriction, appeals, or opt-outs. We will handle requests as required by applicable law.

Security and processing locations
Access to the Pack photo archive and Profile response review is restricted to authorized administrators. No website, email service, or storage system can guarantee complete security. Information may be processed where we and our service providers operate. Our Personality Profile database is hosted in the United States. Other providers may process information in the countries where they operate.

Children
Newsletter signup is available to people age 16 and older. Subscribers ages 16 and 17 may receive newsletters but may not enter our contests. Contest submissions are limited to people age 18 and older who also meet applicable age-of-majority and other contest eligibility requirements. These are Poocharific participation rules; newsletter subscription does not establish contest eligibility.
We do not knowingly collect personal information directly from children under 16 through these services. Anyone under 16 must not submit personal information or photos through these services. If you believe a child under 16 has provided personal information, contact hello@poocharific.com so we can investigate and take appropriate action, including deleting information where appropriate.
We do not accept submitted photos containing children under 16. Crop every child under 16 completely out of the photo before uploading. Blurring or covering a face is not a substitute. We love children as much as we love dogs, and we want to help keep them safe. Any future child-directed interactive service will require appropriate privacy arrangements before launch.

Changes and contact
We will post updates to this policy on this page and revise its effective date. For material changes, we will provide additional notice or obtain consent where required. Questions or privacy requests can be sent to hello@poocharific.com or the mailing address above.